Select items to return or exchange. Get instant refund voucher.
RETURNS & EXCHANGE CENTER
How it Works
Print a USPS return label and drop your package in the mail.
Use instant refund voucher to immediately order again or get $ back to your original payment method within 7-10 business days.
Common Returns & Exchange Questions
Is it easy to return items?
Yes! Just follow the step-by-step instructions above to create your prepaid shipping label.
What’s your return policy?
All non-sale clothing items that are unworn with original tags attached can be returned for a full refund within 30 days of delivery.
Please note that all items purchased on sale can only be returned for store credit. All accessories and gift cards are final sale.
Do you offer free return shipping?
Return shipping is free for all orders placed within the United States. Just follow the steps above to print off a prepaid USPS return label.
If you placed an order outside of U.S. please see our faq page for instructions.
How soon will I get my refund?
After following the steps above, you’ll receive an instant store credit voucher for the amount of your items. If you choose not to use it, you’ll be issued a refund within 5-7 days of receiving your return package. You’ll receive an email confirming your refund as soon as it is issued.
Can I return my online purchase in-store?
We gladly accept returns of online purchases at our NYC store. We are located at:
210 Fifth Avenue
New York, NY 10010
Please visit our store page for information on store hours.
What’s your exchange policy?
We gladly accept exchanges for all clothing items that are unworn with original tags attached for up to 30 days from the date of delivery.
How do I exchange for a new size?
Follow the step-by-step instructions above, and you'll be prompted to select a new size & color for the item you're returning. We'll ship the new item to you right away.
How do I exchange for a new style?
Click through the return process and request a refund. You’ll receive an Instant Refund code — a temporary gift card — that you can use to purchase something new on the site.
How long should it take to process my exchange?
The exchange will be treated as a new order and processed immediately from the time you click “Confirm”. You’ll receive a confirmation email once the order is placed.
How do I return a sale item?
Sale items are eligible for return for store credit only. Refunds will not be given. If you'd like to return a sale item, please mail it to our showroom at 210 Fifth Avenue, Suite 602, New York, NY 10010. If you would like us to create a pre-paid label for you, please email firstname.lastname@example.org - $7.95 will be deducted from your store credit for return shipping.